Refunds & Cancellation

This policy forms part of our Terms of Service. It covers credit packs bought on grimoireprint.com. Free conversions cost nothing, so there is nothing to refund on those.

1. At a glance

2. Your 14-day right to cancel

If you are a consumer — an individual buying outside your trade, business or profession — in the UK or the EU, you have a statutory right to cancel a distance purchase within 14 days of making it.

For digital content that right can end once supply begins, but only if you were asked to agree to supply starting immediately and told that you would therefore lose the right to cancel. Whether or not that consent was captured at checkout, we will refund your unused credits if you ask within 14 days. You do not have to give a reason.

What we do not refund is credits you have already spent. A spent credit produced a PDF, you have that PDF, and it cannot be handed back.

How to cancel. Tell us within 14 days — email [email protected] or use the contact form — that you want to cancel. Give the email address you bought with and your order reference so we can find the purchase. You can use the form in section 8, but you do not have to — a plain sentence is enough, and you do not have to give a reason.

3. What "used" means, exactly

One credit is used when a conversion succeeds and your file is produced.

• A failed conversion does not cost you a credit. That is how the service is built, not a concession we make afterwards.
• Where you have both free conversions and purchased credits, the free ones are used first, so a purchased credit is never spent while a free one is available.
• If a credit is ever taken in error, tell us and we will put it back.

A worked example. You buy the 200-credit pack for $15 and use 20 credits, then cancel on day 10. We refund the 180 credits you did not use — $13.50 — and remove them from your balance. The 20 PDFs you made are yours to keep.

4. After 14 days

There is no automatic right to a refund after 14 days. In practice, if you have a real unused balance and a fair reason — you bought the wrong pack, you no longer need the service, your plans changed — ask us and we will usually refund it. We are not obliged to, and we may say no where we think the free allowance or the refund route is being gamed.

Your credits never expire, so in most cases keeping them costs you nothing. If we ever close a long-dormant account, we refund the unused balance rather than keeping it — see Terms, section 6.

5. If something goes wrong at our end

Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015 what we supply must be of satisfactory quality, fit for purpose and as described. If it is not, you may be entitled to a repair, a replacement, or a reduction or refund of the price.

• The conversion failed. No credit is taken. If one was, we restore it.
• The PDF is broken — corrupt, missing content, or not what the service described. Send us the document and tell us what happened. We will re-credit you or refund you, whichever you prefer.
• The service was down for a long time and you could not use credits you had paid for. Tell us and we will sort it out.

Email [email protected], or use the contact form, with your order reference and what went wrong.

6. Duplicate, mistaken and unrecognised charges

• Charged twice for the same thing: refunded in full.
• A charge you do not recognise: check the name on the statement first. Because Lemon Squeezy is the seller, your bank statement is likely to show Lemon Squeezy rather than GrimoirePrint. If it still does not look right, contact us.
• Someone else used your card: contact your bank or card issuer first — they can act faster than we can — and then tell us.

Where a payment is refunded, charged back or reversed, the credits it bought are removed from the balance. If you have already spent some of them, only what is left is removed; your balance is never pushed below zero.

7. How the refund actually reaches you

Credit packs are sold by Lemon Squeezy as merchant of record. Lemon Squeezy — not Commercial Maths Consulting Ltd — is the seller for your purchase: it takes the payment, issues your receipt, and handles VAT and sales tax. That has three practical consequences.

• The refund is issued through Lemon Squeezy, back to the card or account you paid with. We cannot refund you by any other route.
• Any tax Lemon Squeezy collected is dealt with by them as part of the refund.
• Timing depends partly on them and partly on your bank. We aim to approve a valid cancellation within 14 days; the money then typically takes a few more working days to appear.

When credits are refunded they are removed from your GrimoirePrint balance at the same time.

8. Cancellation form

You do not have to use this. It is here because the Regulations say it should be available.

9. Business and API customers

If you are not a consumer — including businesses and users of the API — the statutory 14-day right in section 2 does not apply to you. Sections 5 and 6 still do. Any other refund is at our discretion, or as set out in a separate written agreement with you.

10. Contacting us

GrimoirePrint (grimoireprint.com) is operated by Commercial Maths Consulting Ltd (trading as GrimoirePrint), a company registered in England and Wales, company number 13451910, registered office Threeways, Sleepers Hill, Winchester SO22 4ND.

Email [email protected], or use the contact form. If you are unhappy with how we have handled a complaint, tell us and we will look at it again.